Terms and conditions of use

Your pack shipment

Packages are generally dispatched within 2-3 working days after we receive the payment and are shipped via Romanian Post with and a tracking number will be sent to by e-mail, after we sent the package. If you prefer another type of shipment or payment, please contact us via e-mail or phone. Our phone number is +40767568683

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.  

Boxes are amply sized and your items are well-protected.

Returns

Returns are accepted within 14 days from the date the package is received and must be preceded by an e-mail sent to office@gobelins-tapestry.com.  The buyer pays the handling and shipping fees, and payment is refunded after we receive the returned items. 

When an item is returned the buyer must send us an email containing the tracking number and an estimate time of arrival. 

IMPORTANT: Seller must mail the items with confirmation of delivery option checked (we must sign when we receive the item).